Returns & Exchanges
At Hipster Circles, we are deeply committed to bringing you high-quality streetwear, footwear, and accessories that you can wear with pride. Every item is crafted on-demand and carefully checked before it reaches your doorstep. While we work with a network of trusted production partners to make this possible, our priority is always you — our customer — and your experience with our brand.
Our Promise
We stand by the quality of our products and want you to love every purchase you make. If something does not meet your expectations, we encourage you to get in touch with our support team so we can review your case and offer a fair resolution. Our goal is to make sure you feel valued, heard, and taken care of — every single time you shop with us.
Eligibility for Review
Because each product is made to order, we cannot accept returns for every situation. However, we will gladly review your order if:
- The product you received is defective or damaged.
- You received an incorrect product or the wrong size compared to what you ordered.
- Your item was lost or severely delayed during shipping.
- There was a significant misprint or production error.
If your situation falls into one of these categories, our team will carefully review your request and work to offer the best possible solution, which may include a replacement or refund. To begin the process, please contact us via support@hipstercircles.com or use our Live Chat during working hours.
Non-Eligible Returns
We are unable to accept returns or exchanges in certain cases, including but not limited to:
- Change-of-mind or buyer’s remorse (e.g., you simply no longer want the product).
- Items that have been worn, washed, or used.
- Items returned without prior communication with our support team.
- Products that match the description and size you selected at checkout but no longer suit your preference.
To help you make the best choice from the start, we strongly encourage you to review our Size Guide before placing your order.
Special Notes
Some items may be ineligible for exchange due to hygiene and safety reasons (e.g., intimate wear) or because they are part of a limited-run custom collection. Our team will inform you if an item falls under this category when you contact us.
Our Approach
Every return or exchange request is reviewed by our support team on a case-by-case basis to ensure fairness and quality. This flexible approach allows us to protect both our customers and our creative partners while maintaining high standards for our brand. We will always communicate openly with you about the status of your request and work toward a solution that leaves you feeling supported.
How to Contact Us
If you have questions or concerns about your order, please contact us at support@hipstercircles.com or visit our Contact Page. Our customer support team is here to help you find the best solution and ensure you have a positive experience with Hipster Circles.
For more details about your order and shipping, visit our Terms & Conditions and Privacy Policy pages.